Holiday houses at Tekapo are subject to strict Council guidelines which all homes should adhere to and as such Stay Tekapo Holiday House (ST) has a zero tolerance policy for those not adhering to the Terms and Conditions of the stay. Your booking and stay is subject to and will be bound by the following terms which you need thoroughly read and understood before submitting your booking.

SUMMARY:

·      Valid credit card is needed to confirm any booking.

·      Valid credit card as guarantee is needed when check in.

·      Full payment is needed before check in.

·      Payment by credit card incurs 3% bank surcharge, cash or NZ Eftpos no surcharge.

·      Check out time is before 10am, late checkout fee is $80.

·      Lost keys replacement fee is $50.

·      Excessive cleaning surcharge is $60/hr.

·      If number of guest staying exceed the allowed number of guests of the house without ST’s pre approval, extra guest will be charged at $100/person.

·      House quiet hours observed between 10pm and 7am.

·      Visitors are permitted but can not remain on the property overnight.

·      Total price will be charged if cancellations or alterations made within 14 days before arrival.

·      ST accepts no liability if for any reason the property is withdrawn from ST’s management and we had to obtain alternative accommodation.

·      Smoking inside house will be fined $500 plus other penalties.

·      Pets are not permitted to stay in any property.

·      Basic amenities will not be replenished during your stay.

·      Caution must be taken on all tile areas, wooden or tile floors and outdoor areas as they may be slippery when wet.

·      BBQ cleaning fee is $50.

·      Bedding configurations need to be confirmed at time of booking, and subject to availability.

·      Minimum stay applies during peak season, cleaning fee of $50 may be charged for 1 night stay during peak season.

FULL TERMS & CONDITIONS

CONFIRMATION:

Your booking is not confirmed until valid credit card details are provided to secure the booking. 

PAYMENTS:  

We accept payments by cash (bank deposit), eftpos, Visa and Mastercard Card.

All credit card transaction will incur a 3% surcharge.

Full charge for your stay must be paid in full before check in;

CHECK IN/OUT:

You must notify ST of expected arrival time and a mobile contact number on the time of booking.

Check in is from 3pm-8pm. Please contact 021 082 38182 to make check in arrangement when you arrival Lake Tekapo.

Like all hotels or motels in New Zealand, a valid credit card is required on your check in, even the room has been prepaid. This credit card guarantee will only be exercised if you damage anything in the house or use the property irresponsibly (smoking inside, drugs, parties or excessive cleaning required after check out). 

Check out is before 10am on the day of your departure. A late checkout at 11am can be arranged but not guaranteed. Please check with ST when check in. A late checkout (after 11am) incurs a $80 fee.

CLEANING AND ADDITIONAL CHARGES:

On your check out. All food must be removed from fridges, all rubbish put in the appropriate recycle (yellow), waste (red), glass (Blue, glass only) council rubbish bins provided, and to wash and dry your own dishes or put them in the dishwasher (if there is one) for our housekeeper to turn on. All furniture and furnishings must be left in the position they were in when you arrived. If the house is left in an excessive untidy state. This includes evidence of pets, smoking, and parting in the house. Guests may incur a cleaning surcharge of $60/hr.

If damage to property through carelessness or negligence is evident after your stay, ST will charge the cost of repair or replacement back to your credit card. Please report any damage or breakages immediately to ST.

Lost keys may result in a minimum replacement fee of $50 being charged to the credit card.

OCCUPANCY LIMITATIONS AND RESPECT FOR NEIGHBOURS

Each holiday house has specific occupancy limits and rules of conduct, and these are strictly enforced. The number of adults and children to occupy the rental home must be stated at the time of booking and must not exceed the allowed number of guests.  $100/person will apply for excess guests not agreed with ST in advance.  Any misrepresentation regarding number of guest or intention of your stay may result in eviction and loss of monies paid.  

Property boundary, privacy, and the quiet enjoyment of neighbours are to be respected at all times, with quiet hours observed between 10pm and 7am each night. Increased occupancy, vehicle traffic, excessive noise, or illegal activity, will result in a $1000 penalty, eviction, and the forfeiture of all prepaid rentals. ST has a security team who will promptly respond to any calls from neighbouring residents in relation to these issues.

VISITORS:

Visitors may visit you at the home but may not remain on the property overnight.  Visitor numbers should not exceed 10 at any given time unless by prior written arrangement.  All Visitors must comply with the Terms and Conditions and House Rules.

CANCELLATION:

Any cancellations or alterations made within 14 days before arrival, the total price will be charged. Please note ST accepts no responsibility for weather conditions nor road closures.  All no-shows will be charged the full amount as booked. No refund is given if you decide to leave a day early or reduce number of guest.

UNAVAILABILITY AND UNFORESEEN CIRCUMSTANCES:

The house owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to withdraw their property for its sale, make alterations to the booking due to personal use and/or allow tradesmen to have access to the property to facilitate any repairs if necessary. Because this is out of ST’s control, we accept no liability, financial or otherwise, if for any reason the property is become unavailable, or withdrawn from ST’s management before or during your stay. In that event, ST will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any monies paid will be refunded in full.

Events beyond our control, such as poor weather, power cuts or unforeseen electronic breakdowns, do not give the tenant the automatic entitlement to a discount, unless such event has prevented the tenant from being able to safely occupy the property altogether and ST are unable to relocate the tenant to a property of equal size and standard.

PETS:

Pets are not permitted to stay in any property except service dogs.

SMOKING:

Smoking is prohibited inside of all Stay Tekapo’s holiday houses. A $500 penalty fee will be charged, PLUS any extra cleaning fees, eviction, and the forfeiture of all prepaid rentals.

HOUSE AMENITIES AND FACILITIES:

While every care will be taken to make sure house amenities and facilities work properly. ST does not guarantee that the amenities and facilities that are listed in any of the houses will be continuous or fault free. In the event that something is not working at the property e.g. TV/Spa, Wifi not working etc. ST will endeavour to have it repaired as soon as possible, however no refund will be made.

Basic amenities such as complimentary tea, coffee, milk and toiletry are provided at the start of your stay. However, they will not be replenished during your stay. If you wish to get more of those items, a callout fee of $75 will be charged.

BBQ:

If there is a BBQ at the property, and it is used. There will be a cleaning fee of $50. Gas Bottle and re-filling is guests responsibility, it can be hired from ST office for $5/night

LOST PROPERTY:

Any lost property retrieved can be mailed on to the contact address we have on file at guest expense, A minimum fee of $25 handling fee plus postage and packaging will be charged to your credit card.

BEDDING CONFIGURATIONS:

Guest need to confirm at time of booking if bedding configuration requirements differ from advertised in the listing. Bedding configuration is always subject to availability - bedding configurations are not guaranteed, although ST will make every effort to accommodate. Any request to change the configuration upon arrival will result in a callout fee of $75.

MINIMUM STAY:
Minimum night limitations may apply during peak season. One Night Stay can be booked during such period with a cleaning surcharge fee of $50.

LIABILTIES:

Guests indemnify and shall keep indemnified ST and the owner against all loss, damage, expenses and penalties howsoever caused or incurred to the guest; any member of the guest’s party; or any visitor to the property, arising out of or in connection with the use of the property. Guest must lock all doors and windows when you leave the property and it must be secured at night. You must notify us immediately of any damages, breakages or concern.  The house owners and ST takes no responsibility for your personal property during your stay.